Refund policy
Last Updated: 2026-01-01
At Deviewa.com, customer satisfaction is important to us. This Refund & Return Policy explains how we handle returns, refunds, replacements, and order issues.
Return Eligibility
We accept return or refund requests for eligible products when:
- The item arrives damaged
- The item is defective
- The wrong item was received
- There is a significant production error
Customers must contact us within 30 days of delivery to request assistance.
Custom and Personalized Products
Because custom and personalized products are made specifically for each customer, they cannot be returned or refunded for reasons such as:
- Change of mind
- Incorrect information provided by the customer
- Personal preference
- Customer ordering the wrong size, color, or style
- Slight handmade or production variations
However, if a custom product arrives damaged, defective, or incorrect due to our error, we will help resolve the issue.
Non-Returnable Items
The following items may not be eligible for return:
- Custom-made products
- Personalized products
- Used or damaged items caused by the customer
- Items without original packaging
- Final sale or clearance items
- Products returned without prior approval
How to Request a Return or Refund
To request support, please contact us with:
- Order number
- Full name
- Email used for the order
- Photos or videos showing the issue
- A brief explanation of the problem
Contact:
Email: cucufatestoeckel206@outlook.com
Phone: +1 480-764-0657
Return Shipping
If the issue was caused by our error, such as an incorrect or defective item, we may provide a replacement, refund, or return instructions.
If a return is approved for other reasons, the customer may be responsible for return shipping costs.
Items must be returned in unused condition and original packaging when applicable.
Refund Processing
Once your refund is approved, it will be processed to your original payment method.
Refund processing time is usually 5–10 business days, depending on your bank or payment provider.
Order Cancellation
Orders may be cancelled only before processing or production begins.
For custom products, once production has started, cancellation may no longer be possible.
Please contact us as soon as possible if you need to request cancellation.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with clear photos or videos.
We will review the issue and provide a suitable solution, which may include replacement, refund, or store credit.
Contact Us
If you have any questions about refunds or returns, please contact us:
Email: cucufatestoeckel206@outlook.com
Phone: +1 480-764-0657
Website: Deviewa.com